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FAQs (Frequently Asked Questions)

Merchant Service FAQs

• What is a merchant account?   A merchant account is an account with the bank allowing merchants to accept credit card and debit card payments from customers.


• How do I apply for a merchant account?   The process is quite simple:
  
  
  • Call us at 1-800-949-1788 or use our contact us form.
  • We can also email you the application pre-populated with your specific business information.
  
  
• What kinds of credit card processing solutions are available?   There are a wide range of solutions covering all types of businesses. We have Swipe terminals / real-time processing for Internet sites; PC software. Our sales representative will help you in choosing the best for your business.


• What is a monthly minimum fee?   This processing fee is collected by your transaction from your credit card sales each month.


• How long does it take to get setup with credit card processing?   The time varies from company to company, however it can take as little as 24 hours to a fortnight. High volume and International merchant accounts seem to take the longest.


• When are the funds placed into my business checking account?   The funds are placed into your checking account in 2 to 3 business days.


• What types of credit cards can I accept?   We offer payment processing for MasterCard, Visa, Diners Club/Carte Blanche and JCB cards. We also support American Express and Discover, which allows our merchants to accept their cards as well.

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Mailing & Printing FAQs

• Do we need to be big in order to get benefit from outsourcing our print-to-mail?   Outsourcing print-to-mail is feasible for any size business. Our print-to-mail service is geared to the needs of businesses with volumes in the range of 200 to 100,000 documents. Businesses of all size can get the benefit from outsourcing. It provides a quick and simple way to eliminate time-consuming in-house print-to-mail activities.


• How long does it take to process and get my documents in the mail?   We provide a next day in-the-mail service for all print stream uploads occurring prior to? PST. All turnaround commitments are on a best efforts basis. Special exceptions due to volume or special handling may apply.


• How do I know when my documents are mailed?   We will inform you the status information confirming the time and date of mailing. You can also confirm the same through our Live Chat Support or by calling us at 1-800-949-1788.


• Are my documents & my information protected/secured?   Your documents are completely protected with security measures, encryptions, and quality procedures. Both your and EPC browser sessions are protected with SSL and other methods.


• Why Expertprocessingcenter?   EPC was built with a deep understanding of customer needs and print-to-mail processes. The result is a simplified, low-risk, print-to-mail service that makes outsourcing viable for thousands of businesses.

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Seo / Web Development FAQs

• What is SEO?   SEO - Search Engine Optimization helps getting higher ranking in search engine, The web site needs to be optimized in such a way that the it comes up in top 10 listing in the search list .


• Is SEO important?   Online advertising is diminishing, & search engine optimization / marketing is thriving. You don’t have to spend lots of dollars on banner ads when you are not sure that you're reaching your target customers. But when someone visits your site from a search engine, you've got a pre-qualified panorama. Search Engine Optimization (SEO) is a technique used to increase a website’s visibility and traffic.


• How do you promote/ market my site?   Our Optimization process promotes your site through hands on hard work using a combination of site optimization, customized submissions and professional banner ad creation and placement, we get our clients the traffic they desire.


• Why SEO has to be managed professionally?   The SEO professionals are expert in the field with proven progression at hand. They will perform every step in the process with every detail; as a result you will receive your SEO ranking efficiently.


• Will SEO increase my business too?   It's impossible for us to predict a specific amount of traffic, as every site is different. We can say that in almost every case, our clients see a dramatic increase in traffic and sales as a result of our search engine placements.


• Will I see the results right away?   As a general rule, you must allow at least 2 months before the engines will index your site. Some engines can take longer, but before long there will be visitors arriving at your site from all directions.


• How much does it cost to design a web site & how long does it take to build it?   Every website project is different and we quoted individually. We base our estimates on the complexity of the site structure and how much time it will take to build it based on the details we learn from you. Some of the factors which affect the cost are:
  
  
  • Number of pages on the site
  • Types and number of graphic images on the site
  • Programming
  
  Once we receive all the content (text & graphics) in final form, signed contract and deposit, a typical website will take about 3-5 weeks. It may take longer or less time depending on the size of the project.


• Do you provide complete web design and development services?   Yes, we are a one-stop shop. We assist you with any design, programming needs you may have. We offer basic and advanced organic search engine optimization and submission services as well.

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